At UAVZZ, we aim to provide a transparent and fair refund and cancellation process for both customers and vendors. Please read the following policy carefully.

1. Booking Cancellations by Customers

a. Cancellation Timeframes

• Full Refund:
  If you cancel your booking  before 48 hours scheduled rental start time, you will receive a 100% refund.

• Partial Refund:
  If you cancel 24 to 48 hours before the rental start time, 50% of the booking amount will be refunded.

• Cancellations made within 12 – 24 hours of the rental start time are, 25% of the booking amount will be refunded.

• No Refund:
  Less than 1hr or after the ride start time Complete payment forfeited

b. How to Cancel

To cancel a booking, log in to your My Account page and submit a cancellation request under your orders or contact us atsupport@uavzz.com with your booking details.

2. Booking Cancellations by Vendors

If a vendor cancels your booking due to unavailability, technical issues, or any unforeseen circumstances:

• You will receive a 100% refund to your original payment method.

• UAVZZ is not responsible for any additional costs incurred due to vendor cancellation (e.g. travel, project delays).

3. No-Show Policy

If you do not arrive or fail to pick up the drone during the booked rental period without prior cancellation  maximum of 2 hour grace period is acceptable. 

• The booking amount is non-refundable.

4. Refund Processing Time

Refunds will be processed within 5-7 business days after approval, depending on your payment provider.

5. Damage or Loss

No refunds will be provided if the drone is damaged or lost during your rental period. You may also be liable for repair or replacement costs as outlined in our Terms and Conditions.

6. Contact Us

For any questions related to cancellations and refunds, please contact: +91 00 000 00000

📧 Email: support@uavzz.com

By booking a drone on UAVZZ, you agree to this Refund and Cancellation Policy.